A Note On Microsoft Dynamics CRM

The customer relationship management tools coming from Microsoft are called Microsoft Dynamics CRM. In fact, it is actually a database-based application, where it gives you the option to enter any information about your current as well as potential customers. With the use of Dynamics CRM, you can get to know any customer or staff details such as who works at the company, their roles, staffs that have communicated with them, the things they have purchased or bought, or if they had any issues with the customer services. Moreover, you can also get the details such as looking up phone numbers, a customer’s recent support calls, your sales pipeline, etc. It is also possible to get all these in one application, if you use Microsoft Dynamics for your business. Besides this, it will also give you additional advantages.

In order to help the business manage the interactions with the current as well as future customers, it has many in-built tools. You will be able to find several CRM systems in the market out of which, the one that can be fully integrated in to Microsoft Outlook is Microsoft Dynamics CRM. Well, given below are some of the advantages offered by Microsoft Dynamics CRM in various operations of a company like sales, marketing, and customer service.

Sales

• It helps to add various account and its related contacts
• As you go through your sales process, it adds leads and tracks them
• Associate opportunities with contacts, accounts or leads
• Helps to maintain a list of products and thereby helps to manage pricing by creating price lists and discount codes.
• Helps to easily create orders, quotes and invoices associated with sales
• With the direct integration in to Microsoft Outlook and Word, it helps to create automated correspondence.

Marketing

• It helps to create marketing list of accounts, contacts and leads
• managing and creating marketing campaignshelps to know the effectiveness of your company’s marketing campaigns
• uses a centralized location to maintain marketing collateral as sales literature

Customer service

• Helps to easily manage contracts regarding customer support
• Based on service requests, it helps to maintain a knowledge base of data for internal staff
• With the direct integration with Outlook, it helps to manage a company-wide service calendar

From all these points, it is clear that Microsoft Dynamics CRM is the best one that you could use to increase your sales as well as your customer support services. To know more about this, contact the Microsoft support site. Microsoft support site will help you with all your doubts associated with the Microsoft Dynamics CRM applications.