Microsoft has lately acknowledged that they have rewritten four of its security updates that they issued three days before after reports from customers on never ending demands to install these updates, even though they are installed.
These flawed updates were the latest in a disturbing trend of quality issues in the security and stability updates of Microsoft. It is believed that the repeated installation request was caused by a non-security update of Microsoft, as well as buggy fixes that were released in August and April. These fixes blocked access to server-based email mailboxes and caused Microsoft problems in the Windows 7 computers.
Andrew Storms, who is the director of DevOps at San Francisco-based cloud-oriented security vendor CloudPassage explained the situation as “Worrisome.” He was replying to a question about this troublesome trend in an interview that was conducted via instant messaging on Friday.
As per Microsoft, they have already fixed the four updates that were demanding the customers to install the updates over and over again. Microsoft said in an Office engineering blog, “"We have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).” “We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates,” they added.
Microsoft engineers have identified four of last Tuesday’s 13 security updates as problematic and flawed. This includes one for SharePoint Server, one that caused issues in Office 2007 and Office 2010, another that affected Office 2013 and a fourth that affected Excel 2003 and Excel 2007.
Another non-security update that was meant for PowerPoint 2010 also showed the same behavior. In addition, after Microsoft has issued the September’s slate of security updates, many customers reported repeated install issues in Microsoft support forums.
One of the customers who called himself as Choisington complained, “I've spent more than 3 hours chatting with MS Answer desk with people who were unable to comprehend this simple issue. I am so fed up with Microsoft, their ability to totally take over a machine's ability to function”. You can understand how much frustrated the customers are due to this issue from the comment.
Let us hope that Microsoft will get rid of these Microsoft problems soon and will take care not to release such flawed updates in the future.
These flawed updates were the latest in a disturbing trend of quality issues in the security and stability updates of Microsoft. It is believed that the repeated installation request was caused by a non-security update of Microsoft, as well as buggy fixes that were released in August and April. These fixes blocked access to server-based email mailboxes and caused Microsoft problems in the Windows 7 computers.
Andrew Storms, who is the director of DevOps at San Francisco-based cloud-oriented security vendor CloudPassage explained the situation as “Worrisome.” He was replying to a question about this troublesome trend in an interview that was conducted via instant messaging on Friday.
As per Microsoft, they have already fixed the four updates that were demanding the customers to install the updates over and over again. Microsoft said in an Office engineering blog, “"We have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).” “We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates,” they added.
Microsoft engineers have identified four of last Tuesday’s 13 security updates as problematic and flawed. This includes one for SharePoint Server, one that caused issues in Office 2007 and Office 2010, another that affected Office 2013 and a fourth that affected Excel 2003 and Excel 2007.
Another non-security update that was meant for PowerPoint 2010 also showed the same behavior. In addition, after Microsoft has issued the September’s slate of security updates, many customers reported repeated install issues in Microsoft support forums.
One of the customers who called himself as Choisington complained, “I've spent more than 3 hours chatting with MS Answer desk with people who were unable to comprehend this simple issue. I am so fed up with Microsoft, their ability to totally take over a machine's ability to function”. You can understand how much frustrated the customers are due to this issue from the comment.
Let us hope that Microsoft will get rid of these Microsoft problems soon and will take care not to release such flawed updates in the future.
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